Returns Policy

Every product you purchase from us at Frilete receives a 30-day warranty. This helps to ensure that our customer satisfaction is paramount. All our unsatisfied clients are encouraged to initiate a return or an exchange of a product within 30 days. After which Frilete refuses to take any more responsibilities for the product in question.

There are conditions to fulfill in the event of a return, without this being completed your return request will not be granted. 

These conditions are:

1. The product marked for replacement by a client must retain all the original packaging it was purchased with or the return will not be honoured.

2. The product must be returned in a re-saleable condition, and if not, your return request will not be honoured.

3. If returned products are found to be damaged or tampered with by the client, then the return request will not be honoured.

4. If a returned product does not meet any or all of the above criteria, the return request will not be honoured, and you will not receive a replacement or refund as the case may be.